MooxLegal
Effective date: March 25, 2026. This Privacy Policy explains how Moox collects, uses, stores, shares, and protects personal information when you visit the website, use the iOS application, create an account, purchase membership services, contact support, or submit an account deletion request.
This policy applies to the Moox website, iOS application, membership services, customer support channels, and related pages made available under the Moox brand. Depending on how you use the service, some features may require you to provide information directly, while other information is generated automatically through your device or interactions with the service.
We may collect account information such as email address, login credentials, profile identifiers, language preference, and purchase status; transaction information such as subscription plan, renewal status, order references, and payment records returned by Apple or other payment processors; device and technical information such as IP address, device model, operating system version, app version, identifiers, log records, crash data, and network diagnostics; usage information such as pages viewed, feature interactions, watch history, search records, and session timestamps; and support information such as messages, screenshots, attachments, and records needed to verify or process your request.
We use personal information to provide and maintain the service, create and manage accounts, authenticate users, deliver streaming features, process subscriptions, prevent fraud and abuse, troubleshoot product issues, respond to support and deletion requests, send service-related notices, improve content presentation and performance, analyze product usage, comply with legal obligations, and protect the rights, property, and safety of Moox, our users, and third parties.
Where required by applicable law, we process personal information on the basis of contract performance, legitimate interests in operating and securing the service, compliance with legal obligations, and your consent for specific permissions or optional communications. If the website or app requests access to device capabilities such as notifications, media library, or local storage, those permissions are requested through your device settings and can usually be changed at any time in the operating system.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, billing reconciliation, dispute handling, compliance, and security investigations. Retention periods may vary by data type and legal requirement. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, but no internet or electronic storage environment can be guaranteed to be completely secure.
We do not sell personal information. We may share information with service providers and partners who support hosting, analytics, customer service, content delivery, subscription verification, fraud prevention, security monitoring, and technical operations; with payment channels or platform operators such as Apple when needed to verify purchases and subscription status; within a corporate transaction such as a merger, financing, or asset transfer; or when disclosure is required to comply with law, enforce our agreements, investigate violations, or protect legal rights and safety.
Because Moox may use infrastructure, vendors, or support resources located in multiple jurisdictions, personal information may be transferred to and processed outside your country or region. Where applicable, we will take reasonable measures intended to ensure that transferred information receives an appropriate level of protection under applicable law.
Moox is not directed to children under the minimum age permitted by applicable law to independently use the service. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation and, where appropriate, delete the information or restrict the account.
Subject to applicable law, you may have the right to access, correct, update, delete, restrict, object to, or request a copy of certain personal information, and to withdraw consent where processing is based on consent. You may also manage some account data directly within the app or submit a request through our support channel. We may need to verify your identity before completing a request, and we may retain limited information where required for legal, security, billing, or dispute-resolution purposes.
If you have questions about this Privacy Policy or want to exercise privacy-related rights, you may contact Moox at support@moox.app. We may update this Privacy Policy from time to time to reflect changes to the service, legal requirements, or operational practices. The updated version will be posted on this page with a revised effective date, and continued use of the service after the update takes effect will be subject to the revised policy.